The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Bigger Brains Introduces Computer College – Great Addition to Managed Service Offerings

This week Chip Reaves from Bigger Brains announced a great new offering for managed service providers. I talked to him about Bigger Brains and the new offering – Computer College. Chip is the founder of Computer Troubleshooters in the U.S. (It was…

Michael Siggins Talks About ChannelPro Forum, Reader Choice Awards, and More!

I had a great talk with Michael Siggins, Publisher of ChannelProSMB. Among other things, he brought me up to speed on their big live event scheduled for April 10th: Channel Pro SMB Forum. This day-long educational event will be in…

Karl Palachuk’s 2013 “State of the Nation” Address for Small Business Consultants

For several years now, I have presented my “State of the Nation” address for small business IT consultants. I never pretend that I’m unbiased. But most of my writing is pretty matter of fact. And most of my interviewing is intended to coax…

Tom Poole Gives the Details on Cloud Nation Launch

After months of preparation, Cloud Nation () was launched last week. I interviewed Tom Poole, President of Cloud Nation about the launch. First, I dropped in to and signed up for the install-access 30 day trial. So I was logged into…

HIPAA Training: Good For You; Good For Your Clients!

A few people have been talking about the new HIPAA training from . In my brain, Reflexion = Spam Filtering. So how do you get from there to HIPAA training and certification? So I called Scott Barlow, VP of Sales and Marketing at Reflexion. HIPAA…

Arlin Sorensen: HTG Continues Evolving on Many Fronts

I ran into Arlin in Orlando a few weeks ago, but we never connected for a podcast. So we made a point of connecting my phone a few days ago.   Arlin Sorensen of HTG (HTG) have been a major force in the SMB space for many years. HTG programs…

Robert Crane: Office 365 + SharePoint in the Cloud is a Great Combo

One of my favorite resources in the SMB community is Robert Crane – Directory of the Computer Information Agency. You can find him at . I refer to Robert as a resource because he really is “the man to know” with regard to SharePoint. That…

AVG Cloud Care Packages AV, Content Filtering, and Remote IT Service

AVG Announces Cloud Care As I was wandering the floor at IT Nation, Jessica Turner from AVG stopped me to give me some information about the new AVG program: Cloud Care. Then Austen Clark wandered up to hand me to AVG marketing goodies. I assumed he…

Continuum Worked Flawlessly During Hurricane Sandy

As the IT Nation show was winding down, I talked to some guys from Continuum. Joe Consolmagno is a Technical Account Manager for the Mid Atlantic Region. Raymond Vrabel is Director of Technical Account Management. Continuum was at IT Nation to talk to…