Karl Palachuk

Enhancing MSP Success: AI, Customer Retention, and Industry Trends

Overview: In this episode of the SMB Community Podcast, hosts James Kernan and Amy Babinchak discuss the transformative impact of AI on MSP sales and efficiency, emphasizing AI’s potential to double market size and help MSPs manage new applications….

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How Should I Answer My Client Calls? Live vs. Attendant

Overview: In this episode of the SMB Community Podcast, hosts Amy Babinchik and James Kernan discuss winter weather conditions across the Midwest, then transition into tech news, including rumors of a potential acquisition involving Intel. The…

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MSPs and the Evolving Tech Environment: Reselling Hardware & Software

In this episode of the SMB Community Podcast, hosts Amy and James discuss the dynamics of reselling computer hardware and software for MSPs, emphasizing the importance of building trust with clients. They highlight recent changes in market leadership…

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Exploring AI Tools in Marketing and Sales

In today’s episode of the SMB Community Podcast, hosts Amy Babinchik and James Kernan dive into the best AI tools for marketing and sales, including popular choices like ChatGPT and Gong. They discuss the latest news in the IT industry, such as Fred…

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Unlocking the Potential of DMARC: An Interview w/ Mike Anderson

In this Thursday episode of the SMB Community Podcast, host James Kernan talks with Mike Anderson, Director of Global Channels for EZDMark. They discuss the importance of DMARC (Domain-based Message Authentication, Reporting & Conformance) in…

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Compliance in the New Year: Interview with Mike Semel

Cybersecurity Maturity Model Certification (CMMC) is a cybersecurity framework created by the Department of Defense (DoD) to protect sensitive unclassified information We talk about what is new regulations for 2025 What is the difference between…

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Business Plans/Goals: How Often Should These Be Updated?

To kick off the new year, hosts James and Amy discuss business plans & goals, this week’s MSP question of the week, as well as year-end news. — 1.) MSP Question of the week:  When should a business update their business plan and goals?…

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How Often Should You Attend Channel Events?

In the final episode of the calendar year 2024, Amy and James sit down to discuss the final MSP Question of the week as well as current events and news. — 1.) MSP Question of the week:  How often should you and your business attend channel…

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Mergers & Acquisitions: When Is The Best Time To Buy/Sell?

To finish off the calendar year 2024, host James Kernan sits down with Karl Palachuk to discuss this year’s hot topic: mergers & acquisitions. In this episode, James and Karl uncover the importance of timing and understanding when the ideal time…

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