Karl Palachuk

Yearly Business Goals and Objectives

*Due to a small error, we are re-releasing this episode that was originally set for January 19th, 2024. Thanks for understanding. 🙂 1.)  Should you update your GOALS and OBJECTIVES every year?  The short answer? Yes.  Email James…

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AI Strategy for 2024

Host Karl does a deep dive into the four steps you need to take for your “AI Strategy” in 2024. Learn it, use it, teach it, sell it. Whatever you do, just don’t ignore it.   AUSTIN TX – MASTERMIND LIVE (March 28-29th)     …

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Annual Business Goals and Objectives

1.)  Should you update your GOALS and OBJECTIVES every year?    The short answer? Yes.    Email James ( for his one page business plan exercise.   —      3.) Notes on The News    Is Connectwise…

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Jerry Koutavas of ASCII

Host Karl sits down with friend, Jerry Koutavas. As President of The ASCII Group, Jerry Koutavas is responsible for creating resources and services aimed at helping IT and managed service providers better manage their time and their bottom line….

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Big Tech Layoffs Coming

1.) MSP Question of the week:  Will the US economy adversely affect my business?          In summation, it will…if YOU let it. And what does tabasco hot sauce have to do with you?   —    2.) Notes on…

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Desmystify Selling with Microsoft with Rob Fegan

Host James sits down with Venvito’s Founder Rob Fegan on partnering with Microsoft.  Venvito was formed to teach other Microsoft partners how to harness the scale and reach of Microsoft’s field teams. Sharing with other owners, founders, and…

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The Best Commission Plan for Salespeople

Today the SMBCP is whole again: Karl is back!      1.) MSP Question of The Week   What is the best commission plan for salespeople?    —   2.) What’s New in the News    OPEN AI – blew up!   And…

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Julian Caldwell: What CIOs Look For in an MSP

In this week’s edition of SMBCP, we sit down with the Chief Information Officer of TS Banking Group, Julian Caldwell. We discussed how to get into the door with executives–What are they looking for in MSPs? And hpw to become “Sticky” Long Term…

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Karl at SMB IT Pro Con Australia!

Host Karl goes down under for the SMB IT Pro Con! In this episode, Karl captures bite-sized interviews with the best in the industry.  Featuring (In Order): Dean Calvert of Calvert Technologies  Elias Mansour of N-Able Matt Koenig of…

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SMBCP’s Smart Person: Chip Reaves

Happy Thanksgiving!   In this turkey day edition of SMBCP, we have Chip Reaves in the studio! Chip’s expertise is in Microsoft software, teaching courses on a variety of apps and iterations from 2010 to the most current Microsoft 365. He has…

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