The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

What’s Next for Alex Farling?

In this episode of the SMBC podcast, we have three special cohost!   Host James sits with Alex Farling, Wes Spencer and Kyle Christensen of Empath.     Tune in as we discuss the next big moves for Empath.    —   Our…

What Is Your Unique Selling Proposition?

1.) The MSP Question of the Week   What is your unique selling proposition? Or your “superpower”?   —   2.) Notes on the News    Understanding Your Competitors – SWOT Analysis on your business.     We discuss:…

MSP Packaging and Pricing

1.) What’s Up with You?   One of our favorite topics on the show: What do you prefer–the large events or the smaller events?    Let us know and send us message at!   Host James breaks down the pros and…

What Is Your Favorite Password Tool?

1.) MSP Question of The Week          What is your favorite password tool? — 2.) Five Minutes with a Smart Person – Lori Hardke  Host Karl discuss “PROFIT FIRST” with our guest Lori Hardtke. Check out Lori’s next…

How To Compensate Fully Remote Workers

In this episode of SMBCP, Host James quickfires some insight on today’s hot topics: How to compensate fully remote workers, dealing with late payers, and the search for entry level technicians.   1.) The MSP Question of the Week Can you pay your…

Husband and Wife at the Same Company: Yes or No?

Today’s special episode of SMBCP we have a special guest host, Donna Blum.  1.) The MSP Question of the Week         Is it a good idea for couples to work together in the same company?  — 2.) Five Minutes with a Smart…

When Should I Hire My First Sales Person?

1.) MSP Question of the Week  When should I hire my first sales person? — 2.) Smart Person – Brianna Haun  Brianna’s passion is to provide a level of excellence in serving clients, leading a team, and impacting the community through a…

Burned by the “Big Guys” with Jason Miller of BitLyft

In this special edition of the SMB Community Podcast, host James sits down for an in-depth discussion with Jason Miller Jason Miller – founder and CEO of BitLyft. Have you ever been lured in by a big-name vendor, only to discover their definition of…

What is EOS?

1.) MSP Question of the Week What the heck is EOS? We break down Entrepreneurial Operating System. Recommended reading: — 2.) Five Minutes with a Smart Person – Lisa Shorr  Host James sits down with Lisa Shoor and discuss the importance of…