The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Jerry Koutavas of ASCII

Host Karl sits down with friend, Jerry Koutavas. As President of The ASCII Group, Jerry Koutavas is responsible for creating resources and services aimed at helping IT and managed service providers better manage their time and their bottom line….

Big Tech Layoffs Coming

1.) MSP Question of the week:  Will the US economy adversely affect my business?          In summation, it will…if YOU let it. And what does tabasco hot sauce have to do with you?   —    2.) Notes on…

Desmystify Selling with Microsoft with Rob Fegan

Host James sits down with Venvito’s Founder Rob Fegan on partnering with Microsoft.  Venvito was formed to teach other Microsoft partners how to harness the scale and reach of Microsoft’s field teams. Sharing with other owners, founders, and…

The Best Commission Plan for Salespeople

Today the SMBCP is whole again: Karl is back!      1.) MSP Question of The Week   What is the best commission plan for salespeople?    —   2.) What’s New in the News    OPEN AI – blew up!   And…

Julian Caldwell: What CIOs Look For in an MSP

In this week’s edition of SMBCP, we sit down with the Chief Information Officer of TS Banking Group, Julian Caldwell. We discussed how to get into the door with executives–What are they looking for in MSPs? And hpw to become “Sticky” Long Term…

Karl at SMB IT Pro Con Australia!

Host Karl goes down under for the SMB IT Pro Con! In this episode, Karl captures bite-sized interviews with the best in the industry.  Featuring (In Order): Dean Calvert of Calvert Technologies  Elias Mansour of N-Able Matt Koenig of…

SMBCP’s Smart Person: Chip Reaves

Happy Thanksgiving!   In this turkey day edition of SMBCP, we have Chip Reaves in the studio! Chip’s expertise is in Microsoft software, teaching courses on a variety of apps and iterations from 2010 to the most current Microsoft 365. He has…

Increasing Your Business’s Value BEFORE Selling

For this week’s episode, we are joined by our co-host Amy Babinchak!  —         1.) The MSP Question of the Week What can you do NOW to increase the value of your business BEFORE you sell? Host James and Host Amy break…

Your Clients Hires Your Employee — Now What?

1.) MSP Question of The Week          What do you do when your customer hires one of your employees? Have you prepared with a non-solicitation in your agreement?  Did they let you know in advance or hire behind your back?…