The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

Reselling Copilot As A Service?

1.) MSP Question of The Week Is there an opportunity there for MSPs to resell consulting service around copilot? — 2.) Notes on The News  Windows features disappearing in 2024:  Google looking to purchase Hubspot:  United States…

Tracking MDF As a Small MSP

1.) MSP Question of The Week Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP? — 2.) Notes on The News  April fool’s joke? Gmail announced 20 years ago today:  Microsoft copilot released today:…

Should Remote Workers Return to The Office?

Host Amy and James are back!  1.) MSP Question of The Week: Should you force remote workers back in to the office? And do workers prefer weekly, bi-weekly, or monthly payment? — 3.) Notes on The News  N-able 2024 MSP Challenges and Opps…

Karl Palachuk at Channel Partners 2024

We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024!    Thank you to our guests (in order): Dave Seibert of SMBTechFest    Michelle Ragusa McBain of Sonicwall    Mikey Pruitt of DNSFilter …

Stephen Thomas of Asigra

Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished executive With over 25 years of experience in building and guiding sales and customer success teams…

Christophe Reglate of SXIPHER

Host James sits down with Christophe Reglate of SXIPHER. Look out for the PROMO for 20% off in the month of March! Call: (386) 479-4074 Email: — Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links:

Competing As A Small MSP

Yes, another opener about the weather. 😉    1.)  The MSP Question of The Week How can small MSPs compete with larger firms in the same market? — 2.) Notes on The News  The AT&T outage  results in $5 credit to all…

Identifying Worthwhile Opportunities

We are back after the long weekend with great hair… 1.) MSP Question of the week:  How do you qualify an opportunity so you don’t waste your time? Check out Amy’s whitepaper:  — 2.) Notes on the News and Our Favorite Social Media…

Val King of Whitehat Technologies

Host James sits down with Val King. Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years of experience in…