The SMB Community Podcast

Hosted ByAmy Babinchak & James Kernan

Podcasts for IT consultants and managed service providers in the SMB Community.

Hosts

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.


All Episodes

Karl Palachuk at Channel Partners 2024

We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024!    Thank you to our guests (in order): Dave Seibert of SMBTechFest    Michelle Ragusa McBain of Sonicwall    Mikey Pruitt of DNSFilter …

Stephen Thomas of Asigra

Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished executive With over 25 years of experience in building and guiding sales and customer success teams…

Christophe Reglate of SXIPHER

Host James sits down with Christophe Reglate of SXIPHER. Look out for the PROMO for 20% off in the month of March! Call: (386) 479-4074 Email: [email protected] — Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links:

Small MSPs vs. Big Firms: How to Compete in Your Market

Yes, another opener about the weather. 😉    1.)  The MSP Question of The Week How can small MSPs compete with larger firms in the same market? — 2.) Notes on The News  The AT&T outage  results in $5 credit to all…

MSP Sales Process: How to Qualify an Opportunity Fast

We are back after the long weekend with great hair… 1.) MSP Question of the week:  How do you qualify an opportunity so you don’t waste your time? Check out Amy’s whitepaper:  — 2.) Notes on the News and Our Favorite Social Media…

Running an MSP: Why End-User Experience Wins — Val King, Whitehat Virtual Technologies

Host James sits down with Val King. Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years of experience in…

MSP Culture: Can It Make or Break an Acquisition?

1.) MSP Question of The Week How important is work culture as it relates to acquisition or merger? and Why everything boils down to customer experience… See:  2.) Five minutes with a Smart Person –  Val King of Whitehat Technologies Val…

How Do MSP Owners Deal with Stress?

1.) MSP Question of The Week   How do busy MSP business owners deal with stress?   Host Amy and Host James discuss their strategies.    —   2.) Five Minutes with A Smart Person –  Eric Anthony    Host James…

Start an MSP: Which Business Structure Should You Choose?

Host Amy and Host James catch up and catch a tan.    1.) MSP Question of The Week   What is the best business structure for new MSPs?   See:    —   2.) More Tech Layoffs?   EY Announces Layoffs in Response to…