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AI Has Changed Marketing Forever—Now What for MSPs?
Microsoft’s Copilot platform has recorded a 33% growth, growing its user base from 20 million to 30 million seats in a three-month period, according to reported company data. Increased...
Podcasts for IT consultants and managed service providers in the SMB Community.
Hosts
Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.
Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.
James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.
All Episodes
Top 10 Essential Moves Before You Sell Your MSP
The episode centers on operational best practices and core risk factors for MSPs preparing to sell their businesses. The discussion highlights that a business must be able to function...
How Local MSPs Can Outshine Big Nationals: Tips, Accreditation, and Insurance Essentials
A primary development addressed is the increasing scrutiny and demands from cyber insurance providers on MSPs and their clients. Amy highlighted a case where an insurer canceled a client...
Choosing the Best CRM for Small MSPs: Insights and Top Recommendations
Merger and acquisition activity within the MSP sector has accelerated, with data cited indicating a 73% year-over-year increase in transactions for 2026 compared to 2025. Jay McBain’s reported statistics...
Building a People-Led Learning Culture and AI Governance for MSPs
Halo PSA has launched a customizable artificial intelligence capability and announced a price reduction for its product, separating its approach from other PSA vendors. According to Amy Babinchak, Halo’s...
Probing Client AI Opportunities and Managing Leadership Meetings for MSPs
The episode’s primary focus centers on the introduction of China-based Alibaba’s new artificial intelligence (AI) model, which is positioned to rival existing US-developed models. This development has triggered concerns...
Is Private Equity a Threat or Opportunity for Small MSPs?
Private equity (PE) acquisition trends in the Managed Service Provider (MSP) sector are targeting smaller firms at increasing rates, with offers now being extended to MSPs in the $1–3...
Navigating Pre-Sales Assessments and Client Agreements for Growing MSPs
A key focus of the episode is on practical approaches to conducting pre-sales assessments for prospective managed service clients, particularly those with existing MSP relationships and under 100 employees....
Is it worth it to become a certified Microsoft Partner?
A significant development discussed in the SMB Community Podcast episode highlights the evolving Microsoft Partner Program. Microsoft has updated its partner program at the start of its fiscal year,...
