Mark is a Professor of Service Excellence at the University of Victoria, Gustavson School of Business. Author of “The science of service, the proven formula to drive customer loyalty and stand out from the crowd.” Available on Amazon. Mark has done work with the govt. Of British Columbia, Telus, Whistler Blackcomb and the Commonwealth Bank of Australia.
ERP039: Mark Colgate – The Science of Service
January 26, 2019
Todd Kane
Evolved Radio Podcast
22:1117.77M
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