The SMB Community Podcast

Hosted ByAmy Babinchak & James Kernan

Podcasts for IT consultants and managed service providers in the SMB Community.

Hosts

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.


All Episodes

Client Success Stories Leveraging Lansweeper

Overview: In this episode of the SMB Community Podcast, our host James Kernan, along with guests Christina Klein from Land Sweeper and Martin from B2B Cyber Secure, discuss the importance of data, automation, and innovative tools in transforming the…

MSP Contracts: Why They Drive Your Company’s Value

Overview: Navigating IT Contracts, AI Trends, and Industry Events: A Recap In this episode of the SMB Community Podcast, hosts James and Amy discuss the importance of managed service contracts and how they impact the valuation and security of IT…

Health in the Workplace: Interview with Ana Nikseresht

Overview: In this episode of the SMB Community Podcast, host James Kernan interviews renowned wellbeing coach Ana Nikseresht. They discuss her journey from Iran to the U.S. and her evolution into a wellbeing coach. Ana shares her holistic approach to…

Lead Generation: Should MSPs Use Text Message Campaigns?

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss the pros and cons of text marketing campaigns for IT businesses, emphasizing their annoyance and potential limited use for alerts and existing clients. They provide…

NEXT Episode

Overview: In this episode of the SMB Community Podcast, host James Kernan interviews renowned wellbeing coach Ana Nikseresht. They discuss her journey from Iran to the U.S. and her evolution into a wellbeing coach. Ana shares her holistic approach to…

The Importance of Giving Back: Interview with Shannon Bingham

Overview: In this episode of the SMB Community Podcast, James Kernan interviews Shannon Bingham, a successful business owner, former beauty pageant winner, and passionate adoption advocate. Shannon talks about her journey from growing up in Lennox,…

Exit Planning for MSP Owners: Start With the End in Mind — Justin Maxwell, Big Life Financial

Overview: In this episode of the SMB Community Podcast, James Kernan is joined by Justin Maxwell, a partner at Big Life Financial. The discussion centers around exit planning, legacy creation, and strategic planning for IT professionals and business…

MSP Leadership: How Often Should You Do Employee Reviews?

Overview: In this episode of the SMB Community Podcast, hosts James and Amy delve into best practices for conducting employee reviews, emphasizing regular feedback and separating reviews from raises. The hosts also cover recent cybersecurity news,…

MSP Peer Groups: Is Joining One Worth It for Owners?

Overview: In this week’s episode of the SMB Community Podcast, hosts Amy and James discuss the value of peer groups for MSP business owners, emphasizing their role in solving operational challenges. They highlight how different peer groups focus on…