In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering ‘Why Do We Care?’, channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.
The podcast is hosted by Dave Sobel, a leading expert in the delivery of technology services with broad experience in both technology and business. He owned and operated an IT Solution Provider and MSP for over a decade, both acquiring other organizations and eventually being acquired. This firm was a winner of multiple awards, including Kaseya’s Cutting Edge and ConnectWise’s Best New Idea, as well as being a finalist for Microsoft’s Worldwide Partner of the Year in the Small Business Specialist category. After his MSP experience, he worked for multiple vendors at such companies as Level Platforms, GFI, LogicNow, and Solarwinds, leading community, event, marketing, and product strategies, as well as several M&A activities.
He was named a CRN Channel Chief multiple times, to the CRN UK A-List, as a Channel Futures Circle of Excellence winner, to Channel Pro’s 20/20 Visionaries, and has been an MSPmentor 250 member for multiple years Dave has been recognized as one of the top virtualization experts globally as a Microsoft MVP for Virtualization. and author of “Virtualization: Defined. A Primer for the SMB Consultant.” Dave has served on the executive council for Managed Services and Emerging Technologies, the Vendor Advisory Council, as founding Chair for the Mobility Community for CompTIA.
News and commentary delivered daily from experience.
The episode identifies a structural shift in the MSP business model: security is no longer a discrete service or line item but has become the organizing principle for operations...
The central structural shift examined is the widening disconnect between the vendor-driven narrative of rapid AI monetization and the operational reality faced by MSPs, as exposed by recent research...
The episode identifies a structural shift in the evaluation and deployment of AI within organizations: decision-making is now driven by governance, control, and auditability rather than by features or...
Automation and AI are shifting the pricing and accountability models for managed service providers, with risk increasingly centered on governance, workflow coherence, and outcome measurement rather than tool deployment....
The episode exposes a structural shift in the MSP sector toward increased commoditization and infrastructure dependence, with an industry trend favoring outsourced, app-focused service delivery over internal technical depth....
The episode highlights the increased operational complexity and governance burden resulting from the fragmented adoption of AI and hybrid, multi-platform environments in IT service delivery. Companies such as Proton...
The episode highlights a structural shift from MSPs managing infrastructure to supplying, designing, and maintaining AI-driven agents, raising new questions of accountability and operational risk. As AI agents evolve...
The dominant structural shift highlighted is the movement of value from AI-driven features to the ownership and governance of the control plane—specifically, entities that set boundaries, maintain proof, and...
Margin volatility driven by operational complexity and governance gaps is reshaping the economic landscape for MSPs and IT service providers. Evidence shows that the effectiveness of automation now depends...
MSP Radio is the destination for news and commentary on the IT Solution Provider world.
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