Kevin McGibben – CEO of LogicMonitor – met up with me at the conference in Orlando Friday. LogicMonitor is a “pure SaaS based IT infrastructure monitoring service.” We talked about what that means and why it is NOT an RMM tool. LogicMonitor…

I caught up with Jason Samples from PacketTrap at the ConnectWise IT Nation conference in Orlando. My first question was “What are you doing here?” PacketTrap has both a PSA and an RMM tool. Their RMM tool is an “agent/agent-less hybrid” that…

Final Report from SMB Nation Fall 2012. Our final interview from SMB Nation’s Fall conference is with Tom Poole, Founder and CEO of Cloud Nation. Cloud Nation is an SMB Nation family brand. Cloud Nation has created a three-pronged program for…

Report from SMB Nation Fall 2012. Mike Bayless Near the end of this year’s SMB Nation, I caught up with Mike Bayless from America’s Tech Support in Sacramento. Mike says that networking with other MSP partners is the biggest benefit to…

Report from SMB Nation Fall 2012. I was wandering past the Datto booth at SMB Nation and stopped to chat with Shannon Kohn, the Director of Marketing and Channel Relations. She invited me to watch them blow things up. We recorded a brief podcast….

Report from SMB Nation Fall 2012. I had a good chat with Regina Ciardiello, Editor of SMB Nation magazine while I was in Las Vegas. Regina wrote the Daily Gazette “newsletter” for the event. In addition to the plug for next year’s SMB Nation…

Interview with Jon Sastre One of the best interviews I had at SMB Nation was with Jon Sastre, one of the IAMCP leaders at the state, national, and international levels. Jon is also a very successful managed service provider, value added reseller, and…

One of the reasons I love working with my brother Manuel is that he is AMAZING at defining and implementing successful processes. Earlier this year he started a new coaching program geared specifically toward Managed Service Providers. Manuel was the…

Rob Patterson talked to me at SMB Nation about his very successful IT Pro group in New York City – the New York Small Business Server Group. He revealed to us the secrets of holding a meeting, plus the Pre-meeting meeting and the Post-meeting…

One of the fun things at this year’s SMB Nation event was the whole “Back to the Future” theme. In addition to the lovely Claudia Wells (see ), StorageCraft and Intel paid to bring the Time Machine to the conference hall. Since he was there all…