Today, we have a unique perspective on AI, courtesy of our guest, Jeff Gaines with Treeline.ai. In this episode, we’re exploring what it truly means to be “AI-first” in the MSP space—not just adding AI as a feature, but building it into every layer of the operation for a fundamentally different approach to service delivery….

In today’s episode, I’m joined by John Capobianco to talk about what John calls “VibeOps.” If you’ve ever wondered where network automation and AI intersect—or how the next evolution of IT operations could look almost like managing a team of digital coworkers, you’re going to love this one. Hear how John went from working in…

Today’s topic is close to my heart and, honestly, one that doesn’t get enough airtime in the IT industry: health and wellness. Joining me for this conversation is my Paul Vedder, CEO of VXIT, a return guest you might remember from a Episode 77. We’re talking about what it takes to prioritize our physical and…

Today I’m speaking to Mike Psenka, CEO of Moovila, once again. If you missed our previous episode together, Advanced Project Management—episode 104—I highly recommend checking it out for some great insights. Today, we’re diving into a topic that’s been top of mind for me and, honestly, I believe not enough people in the MSP industry…

Today I’m joined by Matt Tougas, CEO of Mizo. We’ll explore how Matt’s background as a software engineer and MSP operator led him to develop Mizo, an AI-powered help desk automation platform. We discuss the realities of AI adoption in the MSP industry, why AI agents can sometimes outperform humans in quality and consistency, and…

Today, my guest is Adam Dickinson, whose journey took him from planning a career in medicine, to becoming a Mandarin-speaking intelligence analyst with the FBI for 15 years, covering everything from cyber issues to counterintelligence and even terrorism. In this episode, we dig into what led Adam to the FBI, the unexpected turns in his…

Today’s episode questions whether AI is delivering on all those big promises. There’s been a lot of talk in the industry recently—everything from the “doom cycle of AI” to conflicting opinions on what AI is actually capable of right now. Are…

Welcome back to the Evolved Radio Podcast! Today, I’ve got a really fun and insightful episode lined up for you. and I are diving into the “Peter Principle.” that all-too-familiar scenario where someone keeps getting promoted for being good at…

Today I’m excited to bring you a really insightful conversation with Brian Lagran. Brian brings nearly two decades of experience running an MSP that specializes in co-managed IT services, particularly in complex and regulated industries like…

Welcome back to the Evolved Radio Podcast! In today’s episode, I’m joined by with . Anup and I deep dive into one of the MSP industry’s hottest—and sometimes most confusing—topics: cybersecurity. But instead of focusing on the aftermath of…