The SMB Community Podcast

Hosted ByKarl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community.


Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains several blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. Amy is a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years. She has received numerous leadership awards and is a valued member of various boards. She is a member of the executive council of the Managed Services community at CompTia.

James Kernan is the author of the 36 Month Millionaire Program, and recently published books, Leadership Essentials for Successful Executives and Business Tips. For the past 12 years, James has served as a Principal Consultant for Kernan Consulting and provides Coaching, Advising and Mentoring programs to entrepreneurs and leaders.

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All Episodes

How business-grade Sync is Changing The Security and Remote Access Landscape

April 15th’s episode of Odd Tuesdays, Ted Hulsy, VP of Marketing at  joins Karl to talk about sync and security for MSPs and VARs. Rayanne Buchianico, from  also features in the episode in our Oddballs segment….

Molding Your First Employee & Keeping Techs Motivated

On our April 1 episode, , Co-founder of  and a keynote at this year’s annual , joins Karl to discuss tech hiring tips. Josh advises MSP business owners to learn how to “right size” your personnel – a concept involving not…

Lead with Training, Follow With Managed Services

On March 18th’s episode of Odd Tuesdays, Karl talks to Chip Reaves, from Bigger-Brains, about their . The program is a high quality video series featuring online training for business professionals covering Windows 8, QuickBooks,…

HIPAA and HaaS

On March 4th’s episode of Odd Tuesdays, Karl speaks with April Sage, from , to discuss HIPAA compliance – a topic our Odd Tuesdays audience has been asking more and more about (Follow Karl’s ). April encourages MSPs to embrace the…

Introduction to 3D Printing

3D Printing – An Interview with Alan Ware   Sacramento has a great organization called Hacker Lab – part hacker space, part maker space, and part co-working space. I joined last year and plan to cover a number of subjects related to the…

Defining Your MSP Role – From Turning a Screw Driver to C Level Executive

On Feb. 18th’s episode of Odd Tuesdays, Karl speaks with GFI Max’s Dave Sobel and GFI client Neil Holme, from Impact Business Technology. There is discussion on how one defines their MSP role to their clients. Dave says…

Results Software – Integrating Outlook, QuickBooks, and Constant Contact

On the latest Odd Tuesdays Podcast, Karl talks with  Sam Saab, about their Results Customer Relations Management (CRM) offering, which can incorporate data from QuickBooks, Outlook, and Constant Contact. Amy Babinchak also joins…

New Podcast Debuts With Harry Brelsford

Odd Tuesdays was launched this week by Host Karl Palachuk and Producer Monica Caraway. The Podcast is geared for I.T. Consultants and features what’s new in tech management and best practices for running an I.T. business. The Podcast airs…

Karl’s State of the Nation Address for IT Consultants Posted

Posted: Karl’s State of the Nation Address for IT Consultants   In case you couldn’t listen live, we recorded the “State of the Nation” address. Recorded January 15, 2014 Notes from Karl Palachuk on the year gone by and the year ahead. …